FAQ

crex FAQ — Deposit, Withdrawal, Mobile and VIP

All the common questions that come up when using crex — from depositing via bKash or Nagad to withdrawals, playing games on mobile and earning VIP cashback — answered clearly in one place. For players aged 21 and above.

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Deposit How to Withdraw Mobile Play VIP and Cashback

Deposit

Depositing at crex is straightforward. Whether you use bKash, Nagad or Rocket, a deposit via mobile banking is completed in just a few minutes. The questions below are the most frequently asked about the deposit process. After logging in at crex, you will find the deposit option in the payment menu.

crex currently supports three mobile banking methods for deposits: bKash, Nagad and Rocket. These are the most widely used digital payment methods in Bangladesh, so you can deposit quickly and securely from any Android or iOS device. After a deposit, the balance is usually added to your account within a short time.

Log in to your crex account, go to the payment section and select bKash. Enter the deposit amount and send the payment to crex's designated bKash number. Once the payment is confirmed, submit the transaction ID. The balance is added within a few minutes. The minimum deposit amount is ৳200.

crex does not charge any separate fee on deposits. However, your mobile banking app (bKash, Nagad or Rocket) may apply its own send money or payment charges according to its own rules — this depends entirely on that service provider's policy. It is a good idea to check your mobile banking app's fee structure before making a deposit.

Yes, you can easily deposit at crex using Nagad. The process is the same as bKash — select Nagad on the crex payment page, enter the amount, make the payment to the designated number via the Nagad app or by dialling *167#, then submit the transaction ID. This is particularly convenient for Nagad users as Nagad transactions are generally processed quickly.

The minimum deposit amount at crex is ৳200 for all payment methods. That means whether you use bKash, Nagad or Rocket, depositing at least ৳200 will add the balance to your account. New players making their first deposit can start with ৳200 and take advantage of the welcome bonus.

Rocket is the mobile banking service of Dutch-Bangla Bank. It is widely used across Bangladesh. You can deposit at crex using Rocket as well — the process is the same as bKash or Nagad. Deposits via Rocket start from a minimum of ৳200, and you can use that balance to play crex slots, cricket betting or live casino.

How to Withdraw

Withdrawing from crex is a straightforward process, and in most cases the money arrives in your mobile wallet very quickly. The most common withdrawal questions are answered below.

A withdrawal request from crex is typically processed within 10 to 45 minutes. Once the withdrawal is approved, the money is sent directly to your bKash, Nagad or Rocket wallet. During busy periods or when verification is needed, it may take a little longer. For any issues, contact 24/7 live chat support.

The minimum withdrawal limit at crex is ৳800. This applies to withdrawals via bKash, Nagad or Rocket. You can submit a request as long as your account has a withdrawable balance of ৳800 or more. Bonus balance requires wagering to be completed before it can be withdrawn.

"Pending" means your request has reached crex's processing team and is under review. Approval normally takes 10–45 minutes. If it remains pending for more than 45 minutes, contact crex's 24/7 live chat or email, provide the transaction ID, and the support team will assist you promptly.

No, winnings from a bonus cannot be withdrawn directly. For the welcome bonus, a wagering requirement of 25 times the bonus amount applies. For example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, your total balance becomes ৳2,000 and you must complete ৳1,000 × 25 = ৳25,000 in bets. Once the wagering is complete, you can withdraw your winnings. See Terms & Conditions for details.

crex may require account verification before a withdrawal for security purposes. Normally, verifying your mobile number or email is sufficient to process a withdrawal. For larger withdrawal amounts, additional information may be requested to protect your account. Providing the correct mobile number and details at registration makes the verification process faster.

New to crex? On your first deposit 100% bonus

Start from ৳200 — get a 100% bonus on your first deposit, up to ৳5,000. A 25x wagering requirement applies to the bonus.

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Playing on Mobile

Most Bangladeshi players use crex from a mobile device. Find answers to common questions about playing conveniently on mobile below. You can also learn about the crex App.

If your connection is suddenly lost, your session data is saved on the crex game server. When you reconnect and log back in, the game generally resumes from where you left off. Any bet that was in progress is settled according to the server-side result — crex does not cancel a player's winning bet due to a technical issue. If there is a problem, let the live chat know.

Yes, the crex website is fully optimised for mobile browsers. You can play normally from any modern browser including Chrome, Firefox, or Samsung Internet. Slots, Andar Bahar, live casino, or sports betting — all sections work well on mobile. Keep your browser updated to the latest version for the best experience.

In many cases, a buildup of browser cache and cookies can slow down the site. On Android, open Chrome and go to Settings > Privacy > Clear browsing data to clear the cache. On iOS, use Settings > Safari > Clear History and Website Data in Safari. If the problem persists, check your internet connection or contact crex live chat for help.

On Android Chrome, open crex and select "Add to Home screen" from the top menu (three dots) — this creates an app-like icon. On iOS Safari, tap the share button at the bottom and select "Add to Home Screen". Once added, you can open crex directly by tapping the icon without having to type the URL each time.

Yes, crex has apps available for both Android (APK) and iOS. The apps are available through official channels. You will find all sections including live casino, slots, and cricket betting, as well as full deposit and withdrawal support. Visit the crex APK page for more details.

VIP & Cashback

crex's VIP programme gives regular players weekly cashback and special benefits. The most frequently asked questions about VIP levels and cashback are answered below. Visit the crex VIP page for more details.

crex has three VIP levels in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; and Gold — up to 1.0% weekly cashback. It is possible to move up to a higher level through regular play, and each level comes with better benefits.

Weekly cashback is calculated based on your total net loss for that week (total losses minus total winnings). Example: if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate for that level. No cashback applies in a week where you are in profit.

Playing regularly and actively on crex can lead to an automatic upgrade to a higher VIP level. Consistent activity in any game section or betting area — whether slots, live casino, or cricket betting — is taken into account by crex when considering level upgrades. Contact live chat support to find out about the exact thresholds.

In addition to weekly cashback, crex VIP members get priority access to promotional offers, opportunities to receive rewards on special occasions, and higher-level members enjoy dedicated support. Gold members receive cashback at the highest rate and the best overall benefits. Contact crex's live chat for more details.

Once VIP cashback is added to your account, it can be used for playing games. The withdrawal conditions follow crex's general rules. The minimum withdrawal limit is ৳800 and withdrawal methods are bKash, Nagad and Rocket. Once all conditions are met, the cashback amount is also withdrawn within 10–45 minutes.

Regular gaming activity is needed to keep your crex VIP level active. Being completely inactive for an extended period may affect your VIP standing. For the specific inactivity threshold, speak with crex's live chat support — they can give you accurate information about your account's current VIP status and next steps.

Have more questions? Contact support

If you cannot find the answer to your question in this FAQ, the crex support team is ready to help. Assistance is available in both Bengali and English.

24/7 Live Chat

Get direct support on crex live chat at any time of day or night. Fast assistance is available for deposit issues, withdrawal questions, and game-related matters. Live chat is available at the bottom of the site.

Email Support

For detailed questions or to send documents, contact us by email. crex support email: [email protected] — you can write in either Bengali or English. The support team will reply as quickly as possible.

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