crex Terms and Conditions

1.1 Key Terms

The following terms used in these Terms and Conditions carry the meanings given below:

• "Platform" — The crex website and all associated services, mobile applications, and portals.
• "User" or "Member" — Any person who is registered and verified on the Platform.
• "Account" — A personal profile created for a member through the registration process.
• "Services" — All offerings available on the crex platform, including slots, live casino, sports betting, card games, and other entertainment.
• "Taka" or "৳" — Bangladeshi Taka.

1.2 Applicability of Terms

These Terms apply equally to all members, regardless of the device or means by which they access the Platform. Specific sections of the service (such as bonuses and the VIP programme) may have separate additional terms that supplement these general Terms.

2.1 Eligibility to Register

To open an account on crex, the following conditions must be met:

• Minimum age of 21 years.
• A person legally residing in Bangladesh.
• Only one account per person is permitted.
• Information provided at the time of account opening must be accurate, complete, and your own.

2.2 Identity Verification (KYC)

crex reserves the right to verify the identity of any member. A national ID card, passport, or other documents may be requested before processing a withdrawal or in cases of suspicious activity. Failure to complete verification may result in account suspension.

2.3 Account Security

It is the member's responsibility to keep their account login details, password, and OTP confidential. Sharing or selling an account to a third party is strictly prohibited. crex will not be liable for any loss arising from a breach of account security.

3.1 Deposit Methods and Limits

Three mobile banking methods are accepted for deposits on the crex platform: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. Each deposit transaction must be made from the member's own registered mobile number.

3.2 Withdrawal Methods and Processing Time

bKash, Nagad, and Rocket may also be used for withdrawals. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Processing time may be longer during verification.

Before making a withdrawal, any applicable bonus wagering requirements on the account must be fully met. Withdrawal requests may be rejected if bonus wagering requirements have not been completed.

3.3 Source of Funds

The member confirms that deposited funds are from a legitimate source and are not connected to any illegal activity. If there is suspicion that funds originate from an illegal source, crex reserves the right to freeze the account and conduct an investigation.

4.1 Welcome Bonus

crex offers a 100% bonus on the first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: on a ৳1,000 deposit you receive a ৳1,000 bonus, giving a balance of ৳2,000, and you must wager ৳1,000 × 25 = ৳25,000 before withdrawing.

A bonus is not free cash in any sense; it is always withdrawable only after the specified wagering requirements have been met.

4.2 Other Promotional Offers

crex runs the following regular offers, each with its own applicable terms:

• crex Weekly Reload Festival — 30% on deposit, up to ৳6,000, wagering 20x.
• crex Slot Adventure Bonus — 50% on deposit, up to ৳8,000, wagering 25x.
• crex Cricket Josh Offer — 40% on deposit, up to ৳10,000, wagering 18x.
• crex Birthday Special Reward — up to ৳2,000, wagering 10x.
• crex Refer a Friend Promotion — up to ৳3,000, wagering 12x.

Attempting to claim any bonus from multiple accounts is prohibited. If bonus abuse is suspected, crex reserves the right to cancel the bonus and close the account.

4.3 VIP Programme

The crex VIP programme has three tiers: Bronze, Silver, and Gold. Cashback is paid weekly based on net losses — up to 0.3% for Bronze, up to 0.7% for Silver, and up to 1.0% for Gold. Example: if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.7% = ৳140 cashback. Full details of VIP benefits are available on the crex VIP page.

5.1 General Gaming Terms

All games are operated through third-party technology providers and each game has its own rules. Game outcomes are determined by a Random Number Generator (RNG), which is entirely independent. crex does not interfere with game results.

5.2 Prohibited Activities

The following activities are strictly prohibited on the crex platform:

• Placing bets using bots or automated software.
• Using another member's account or information.
• Exploiting technical errors or bugs on the platform to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Harassing or harmful behaviour toward other members.

In the event of a breach of these prohibitions, crex reserves the right to permanently close the account and notify the relevant authorities.

5.3 Technical Issues

If a game is interrupted mid-session due to loss of internet connection, a power outage, or a device fault, the outcome of the bet will be determined according to the record on the crex server. crex will not be liable for such technical failures.

6.1 Protection Tools

crex believes that gaming is a form of entertainment, not a source of income. To protect members financially, options are available to set deposit limits, take a temporary break from the account, and self-exclude. Details on how to use these tools are provided on our Responsible Gaming Guidelines page.

6.2 Protection of Minors

Use of the crex platform by anyone under the age of 21 is strictly prohibited. crex verifies age at registration and may request additional proof at any time. Accounts belonging to minors will be closed immediately and the balance will not be refunded.

7.1 Use of Personal Information

crex's detailed policy on the collection, storage, and processing of members' personal information is documented separately. Information is used only for providing services, verifying identity, and ensuring security. Personal information is not sold to third parties.

7.2 Security Measures

All transactions and personal data are protected by SSL encryption. crex conducts regular security audits. Members are advised to notify the support team immediately if they notice any suspicious activity.

8.1 Support Channels

crex provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week. Solutions to common issues can be found in the Frequently Asked Questions (FAQ) section.

8.2 How to Submit a Complaint

If you have a complaint, please contact us first via live chat or email. Including the subject of the complaint, the date, account details, and any relevant evidence will help reach a faster resolution. crex aims to maintain full transparency when reviewing complaints.

Email contact: [email protected]

9.1 Service Availability

crex does not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, technical upgrades, or circumstances beyond our control. crex will not be liable for any potential earnings or benefits lost by a member as a result of such interruptions.

9.2 Third-Party Content

The crex platform hosts content from third-party game providers. crex bears partial responsibility for the accuracy, security, and reliability of these providers' games, but does not accept direct liability for faults in their software.

10.1 Voluntary Account Closure

Any member may request to close their account via live chat or email. All active bonuses and wagering requirements will be reviewed before the account is closed. Any legitimately withdrawable balance will be returned through the standard method.

10.2 Account Closure by crex

crex may close an account at any time for a breach of the Terms, evidence of fraud, or at the direction of a lawful authority. In such cases, every effort will be made to notify the member in advance where possible.

10.3 Notice of Changes to Terms

crex will publish a notice on the site when the Terms are changed. For significant changes, members will be notified by their registered email or mobile. Continued use of the service after such notice will be considered acceptance of the revised Terms.

11.1 Dispute Resolution

If a dispute arises between crex and a member, an attempt will first be made to resolve it through discussion. The member should notify crex's support team of any dispute in writing. If it is not resolved within 30 days, the dispute will proceed to settlement in accordance with the applicable rules.

11.2 Entire Agreement

These Terms, the Privacy Policy, and any applicable promotional terms together form the entire agreement between crex and the member. If any provision of these Terms is declared unenforceable, the remaining provisions will continue to apply.

11.3 Language and Interpretation

These Terms are drawn up in Bengali and the Bengali version shall be considered final. In the event of any conflict between a translation and the Bengali text, the Bengali text shall prevail.