crex's commitment to responsible gaming
Entertainment is enjoyable only when it stays in check. crex believes every player's safety and well-being is the top priority. On this page you will find tools to keep your gaming within limits, warning signs to watch for, and ways to get support.
Gaming is for entertainment, not stress
crex's core principle — a fun gaming environment where users always stay in control.
Online betting and casino games are primarily a form of entertainment — much like watching a film or enjoying a cricket match. crex wants every user to enjoy this experience in a healthy way. However, for a small number of people, gambling can become a problem — when it shifts from a habit to a dependency.
Responsible gaming means playing within your means, not chasing losses with bigger bets, and not letting gaming take priority over other responsibilities in life. Reading crex's Terms and Conditions will show you that the platform was built from the start with user protection at its core.
If you ever feel that your interest in gaming is getting out of control, contact crex's 24/7 live chat or email support without delay. Our team is always ready to assist in both Bengali and English.
To learn more about crex, visit our About Us page — it contains details about the platform's values and services.
Ask yourself a few questions
- Do I set a budget before I start playing?
- Can I stop calmly when I lose?
- Is gaming taking time away from my work or family?
- Am I betting with borrowed or loaned money?
- Is gaming reducing my stress, or adding to it?
If the answer to any of these questions is concerning, use the tools below or seek support.
Stay in control yourself
crex provides several tools that let you set your own boundaries for gaming.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no more deposits can be made for that period — there is no way to overspend.
Session Time Reminder
Decide in advance how long you will play in one sitting. When that time is up, the platform will remind you. Taking breaks is part of healthy gaming.
Temporary Account Pause
If you want to step away from gaming for a few days, deactivate your account temporarily — from 24 hours up to several weeks. During this time, logging in or making deposits will not be possible.
Self-Exclusion
To stop gaming permanently or for an extended period, activate self-exclusion. Once this request is made, crex will fully close the account and it cannot be reopened during that period.
Review Gaming History
View your transaction and betting history at any time. Seeing how much you have deposited and played gives you a clear picture of your spending and makes it easier to make informed decisions.
Direct Support Chat
Talk to the crex support team via 24/7 live chat at any time. Whether you want to activate responsible gaming tools, take an account break, or get advice — the team is ready to help in Bengali.
Contact the crex support team to activate any of the tools above, or go to your account settings. If you have more questions on this topic, you will find detailed answers on our FAQ page.
Age 21+ requirement — strictly enforced
crex makes no compromise when it comes to protecting minors.
Online betting and casino games in Bangladesh are for people aged 21 or above only. crex verifies age at registration and may request additional identity documents when needed. crex reserves the right to suspend any account at any time if there is reason to believe the user is underage.
If a family member — particularly a teenager or young person — has access to your device or account, please use parental control software and keep your account login details secure.
What you should do to protect minors:
- Never share your password or OTP with anyone.
- Always log out after you finish playing.
- Do not save your account on your children's devices.
- Keep a PIN or biometric lock on shared family devices.
crex's position on age
To register on crex, users must confirm they are at least 21 years old. If this condition is violated, the account may be cancelled and any deposited funds may be forfeited. Detailed age-related terms are stated in the platform's main documentation.
Opening an account for anyone under 21 is strictly prohibited.
Warning signs of a problem
Recognising certain behaviours early makes it easier to stay in control.
Problem gambling does not start suddenly — it builds gradually. Be aware if you notice any of the following signs in yourself or someone close to you:
- Playing repeatedly to recover lost money, increasing bet amounts.
- Feeling restless or irritable when not playing.
- Hiding the amount you play from family or friends.
- Neglecting work, studies, or family responsibilities because of gaming.
- Taking on debt or borrowing money from others to place bets.
- Repeatedly trying to stop but being unable to.
- Using gaming as a way to escape stress or emotional pain.
- Needing progressively larger bets to feel the same level of excitement.
If you recognise even one of these signs, understand — this is not weakness, it is a signal that it is time to seek help. Problem gambling is a recognised mental health condition, and with the right support it can be managed.
The crex support team does not judge — they only help. You can discuss your situation confidentially if you wish.
Remember: the purpose of gaming is entertainment, not income. Treating gambling as a regular source of earnings is a dangerous misconception.
Ways to get support
Rather than facing it alone, reach out to those around you — family, friends, or a professional counsellor.
crex Live Chat Support
Talk directly to crex via live chat at any time of day or night. Whether you want to activate responsible gaming tools, take an account break, or self-exclude — the team provides support in Bengali.
Contact by Email
If you prefer not to chat directly, send an email. Write to the crex support email address explaining your situation — the team will respond promptly and help with the necessary steps. You can find the email address in the account section after logging in.
Family and Close Ones
Talk openly with a trusted family member or friend. They may have already noticed what is happening and be ready to help. Support from family is very effective in dealing with this kind of difficulty.
Professional Counselling
Speak with a mental health professional or behavioural therapist. Several mental health service providers in Bangladesh offer counselling related to addiction. This is not a sign of weakness — it takes courage.
Support Groups
Joining a support group made up of people in similar situations can be helpful. Hearing others' experiences helps you better understand your own situation and find the strength to cope.
Educate Yourself
Read about gambling addiction, its signs, and how to address it. The more you understand, the better you can protect yourself and those close to you. Awareness is the first step.
crex's commitment is with you
crex is not just a betting platform — it is an effort to build a responsible environment. Our goal is to ensure every player's long-term well-being and enjoyment. Whenever you feel you need help — we are here, 24 hours a day, seven days a week.
Simple habits for healthy gaming
Following a few straightforward rules keeps gaming enjoyable at all times.
- Before you play, decide the maximum amount you are willing to spend and stick to that limit.
- Play for entertainment — for fun, not with the expectation of earning money.
- Avoid playing when you have been drinking or are under stress.
- Accept losses as normal — do not place extra bets to try to win back what you lost.
- Take regular breaks — do not play for hours on end without stopping.
- Keep time for family, friends, and hobbies alongside gaming.
- Never bet with borrowed or loaned money.
- Do not let anyone else use your account.
- Track your spending regularly and lower your limits if needed.
- If in doubt, contact crex support — do not hesitate to ask.
Questions about responsible gaming
Answers to frequently asked questions at a glance.