crex Privacy Policy
This policy contains the full details of how your personal information is collected on the crex platform, why it is collected, and how it is kept secure. Please read it carefully.
Introduction and Scope
This privacy policy applies to all users of crex platform services. When you open an account on crex, log in, play games, or make financial transactions, certain personal information is required. The purpose of this policy is to clearly inform you of how that information is handled.
crex believes that data protection is a fundamental right. The platform therefore takes the utmost care in collecting, processing, and storing users' personal information. Reading this policy means you are being informed of the terms described within it.
This policy has been drafted with users in Bangladesh in mind and is consistent with data protection guidelines applicable in Bangladesh.
The Information We Collect
crex collects information from you at various stages. This information can be divided into two main categories:
2.1 Information You Provide Directly
Information you give on your own is considered directly provided information. For example:
- Full name, mobile number, and email address provided at registration
- Date of birth — for age verification (the platform is for users aged 21+)
- Mobile banking details provided during deposit and withdrawal (bKash, Nagad, Rocket)
- National ID card or passport details for identity verification
- Content of communications sent via support chat or email
2.2 Automatically Collected Information
When you use crex, some information is collected automatically. This includes:
- IP address and device type
- Browser or app version
- How long you were on the platform and which pages you visited
- Session duration and login date
- Game play history and betting information
2.3 Information Received from Third Parties
In some cases, crex may receive information from third-party verification services for identity verification or fraud prevention purposes. This information is also covered by the same privacy policy.
Purpose of Data Use
Collected information is used for the following purposes:
- Account Management: For registration, login, and account verification
- Financial Transactions: To process deposits and withdrawals
- Security: To prevent fraud, account hacking, and unauthorized access
- Customer Support: To resolve your issues and provide assistance
- Service Improvement: To make the platform experience easier and more effective
- Promotional Communications: To inform you about bonuses and offers, subject to your consent
crex never sells your personal information to advertisers or uses it commercially without your permission.
Data Storage and Security
crex uses industry-standard technical measures to ensure the security of your information. All data is transferred via SSL encryption and remains encrypted when stored on servers.
4.1 Security Measures
- 256-bit SSL encryption — on every data transfer
- Firewall and intrusion detection system
- Restricted access controls — only authorised staff can view data
- Regular security audits and system checks
4.2 Data Retention Period
All data is retained while the account is active. Even after an account is closed, certain data may be kept for a defined period for legal obligations, fraud prevention, or dispute resolution purposes. Once that period has passed, the data is securely deleted or anonymised.
4.3 Password Security
crex never stores your password in plain text — it is always stored in hashed form. This means no crex employee or representative can know your password. If anyone asks you for your password, it is a fraudulent attempt — report it to support immediately.
Sharing Data with Third Parties
crex does not sell your personal information to third parties. However, limited information may be shared in certain specific circumstances:
5.1 Service Providers
Certain necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, or technical support. All such providers are contractually bound to maintain the same standard of privacy policy.
5.2 Legal Obligations
crex may be required to provide relevant information in response to court orders, government agency investigations, or lawful requests from law enforcement authorities. In such cases, crex endeavours to share as little information as possible.
5.3 Business Restructuring
In the event of a change in business ownership or restructuring, user data may be transferred to the new operating entity. Users will be notified in advance in such cases.
Cookies Policy
The crex website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform remember your preferences and session information.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
- Functional Cookies: Remember language preferences and page settings
- Analytical Cookies: Help analyse platform usage — these collect anonymous data
6.2 Cookie Controls
You can block or delete cookies from your browser or device settings. However, disabling essential cookies may cause some platform features to not work properly.
Protection of Minors
crex strictly prevents anyone under the age of 21 from using the platform. Age is verified at registration and additional identity documents may be requested in suspicious cases.
If any minor's information is collected inadvertently and comes to crex's attention, that information will be deleted immediately and the associated account will be closed. If you believe a minor is using this platform, please contact support immediately.
Your Rights and Choices
As a crex user, you have the following rights:
8.1 Right to Access Your Data
You may ask at any time what information crex holds about you. Contact support and the information will be provided within the designated timeframe.
8.2 Right to Correct Your Data
If there is incorrect or incomplete information in your profile, you can request that it be corrected. You can also change some information directly from your account settings.
8.3 Right to Delete Your Data
In certain circumstances you may request that your personal data be deleted. However, complete deletion may not be possible where there are legal obligations or ongoing dispute resolution proceedings.
8.4 Right to Opt Out of Promotional Communications
If you do not wish to receive messages about bonuses or offers, you can change this preference from your account settings or through support. However, important messages relating to your account and transactions cannot be turned off.
To exercise any of your rights, contact crex's 24/7 live chat support or by email. Support is available in both Bengali and English.
Changes and Updates to the Policy
crex may update this privacy policy from time to time. Amendments may be necessary due to changes in technology, legal obligations, or the introduction of new platform features.
Users will be notified in advance of significant changes via email or platform notifications. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.
The "Last Updated" date shown at the top of this page always indicates the date of the most recent version. You are advised to review the policy regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or your personal data, please contact crex:
- Live Chat: Click the chat icon on any page of the platform — active 24 hours a day, 7 days a week
- Email: [email protected]
Upon receiving a complaint, crex endeavours to respond as quickly as possible. Complex requests may take more time, but users are kept informed about every request.
To learn more about crex, visit our About Us and Company Information page. You can also visit the Frequently Asked Questions page for answers to common questions.